Returns & Exchanges

We want every Dinoland experience to be a great one. If something isn’t right with your order, we’re here to help.

Returns

Starting a Return

To initiate a return, please contact us at info@dinolandtoys.com with your name and order number.

30-Day Return Policy

Eligible items may be returned within 30 days of delivery. Products must be unused, in their original condition, and returned with original packaging.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Personalized or customized products
Final sale or clearance items

Exchanges

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 30 days of delivery at info@dinolandtoys.com with photos of the issue and your order number.

We’ll gladly arrange a replacement or exchange as quickly as possible.

Exchange Shipping Costs

Dinoland will cover shipping costs associated with exchanges or replacements for defective, damaged, or incorrect items.

Refund Processing

Once your return has been received and inspected, refunds will be processed back to the original payment method. Please allow several business days for your financial institution to complete the refund process.

Disclaimer

Dinoland reserves the right to update or modify this Returns & Exchanges Policy at any time without prior notice.

For any questions regarding returns, exchanges, or order concerns, please contact us directly.

Contact Us

For assistance regarding returns or exchanges, please contact:

info@dinolandtoys.com

Thank you for shopping with Dinoland.